Device support

Heating

Adax Neo Wifi Every room

Warm & Wise

A few things that keep every room comfortable without wasting power.

  • Around 19–20°C is the sweet spot — comfortable, and turning it up further won't warm the room any faster.
  • Close doors on rooms you're not using, so the warmth stays where you need it.
  • Curtains open on a sunny day let the sun help out for free; closed once it's dark, they help hold the heat in.
  • A steady, comfortable setting is usually more efficient than turning it up and down as you come and go.

What do you need help with?

✎ Added by your host Every room has its own Adax radiator, already set to a comfortable temperature — you don't need the app at all. If a room feels cold, just press + on the panel a few times, right on the unit. No need to hunt for a thermostat elsewhere.

Won't turn on

  1. Press any button on the display — it dims itself after about 30 seconds to save power, and can look "off" when it's actually just asleep.
  2. Check the small power switch on the right-hand side of the unit is flipped to on — this is separate from the display buttons.
  3. Check the plug is fully in the socket, and that the fuse box / circuit breaker for that room hasn't tripped.

Back on now?

Powered up

Glad that sorted it.

Not heating the room

These heaters only switch on their heating element when the room is below the target temperature you've set — it's normal for them to sit idle once a room is warm enough.

  1. Look at the small light on the unit: red means it's actively heating right now. If it's not lit, the room may already be at (or above) the target temperature.
  2. Press + on the panel a few times to raise the target temperature and see if the red light comes on within a minute or two.
  3. Check nothing — curtains, a chair, drying laundry — is draped over or pressed right up against the unit, blocking the warm air from getting out into the room.
  4. If the display shows a flashing "rE": that's completely normal after a longer power cut, not a fault — it just means power was out for over 24 hours. It'll resume heating at its last setting on its own.

Warming up now?

Warming up

Glad that sorted it — it'll take a little while to fill the room.

App shows it's offline

Good to know first: the app being offline doesn't stop the heater working. It keeps heating to its last set temperature on its own — Wi-Fi only affects remote control, not the actual heating. You can always just use the + / - buttons on the unit directly instead of the app.
  1. These heaters only join 2.4GHz Wi-Fi, not 5GHz — check your phone is connected to the property's 2.4GHz network, not the "-5G" one, before trying to reconnect it.
  2. Look for a small blue light on the unit — lit means it's connected to Wi-Fi; blinking can mean it's stuck partway through reconnecting.
  3. If it's stuck, flip the power switch on the side of the unit off and back on — that refreshes its Wi-Fi connection.

Back online in the app?

Back online

Glad that sorted it.

Buttons don't do anything

This is almost always the child lock, which is easy to trigger by accident — not a fault.

  1. Check the display for a small "CC" showing — that's the lock indicator.
  2. Press and hold + and − together for about 5 seconds until "CC" flashes and disappears — that toggles the lock off.
  3. Try the + / − buttons again to confirm they respond.

Unlocked now?

Unlocked

Glad that sorted it.

Clicking or ticking sound

This is normal for electric panel heaters — the metal inside expands slightly as it heats up and contracts as it cools, which makes a faint clicking or ticking sound. It's not a fault.

  • Quiet clicking as it switches on or off is expected and harmless.
  • Nothing to do — it should settle down once the room reaches temperature.

Something else

Type what's going on in your own words and we'll point you to the right fix.