What do you need help with?
Not cold enough
- Check the door is closing fully — nothing (a jar, a bag) wedged in the seal, and it clicks shut rather than resting ajar.
- Check nothing inside is pressed right up against the back wall, blocking the air vents.
- Find the button marked C on the control panel and press it — this cycles the temperature setting, shown by a row of small green lights. All the way toward Low is the coldest; press it a couple of times to move that direction.
- If food was just added in a large batch, give it a few hours — a fresh, large load naturally warms the inside temporarily while it all cools down.
Colder now?
Nice and cold
Glad that sorted it.
Freezer very frosty or icy
A light dusting of frost on the back wall is completely normal. Heavy ice building up and covering shelves is the kind that's worth flagging.
- Check the freezer door is closing fully and nothing is wedged in the seal — a door left slightly open is the most common cause of heavy ice buildup.
- If it's just a light, even frost on the back wall, that's normal — no action needed.
- If ice has built up thickly enough to block a shelf or drawer, this needs a full manual defrost — food moved out, power off, and time for the ice to melt. That's more involved than a quick fix, so it's best handled by your host rather than mid-stay.
Just light, normal frost?
That's normal
Nothing to do — a bit of frost is expected.
Water pooling inside
The fridge compartment defrosts itself automatically — droplets running down the back wall are normal. A puddle collecting at the bottom usually means the small drain channel is blocked.
- Look at the back wall of the fridge compartment, near the bottom by the crisper drawers, for a small drain hole or channel.
- Gently clear it with a cotton bud or the tip of a thin object — food debris commonly blocks this small opening.
- Wipe up the standing water and check again after a few hours.
Dried up and staying that way?
All dry
Glad that sorted it.
Light flashing on the panel
- If the interior light is flashing: this is just a door alarm, meaning a door was left open too long. Check both doors are pushed fully closed — the light should stop within a minute.
- If one of the small green temperature lights is flashing continuously and pressing the C button doesn't change it: that's a genuine fault, not something to fix by hand.
Was it just the door alarm, now cleared?
All clear
Just the door alarm — nothing else to do.
There's been a power cut
Here's what actually matters if the power's gone out, even briefly.
- Keep both doors closed as much as possible — that alone preserves the cold for hours.
- Once power's back, it'll resume on its own — no buttons to press or settings to redo.
Something else
Type what's going on in your own words and we'll point you to the right fix.